FAQ
Frequently asked questions
Clear answers on booking, pricing, deposits, tracking, and the cold chain.
Do you specialize in refrigerated transport?
Yes — refrigerated transport and cold chain logistics are our core specialty. We provide equipped cold vehicles and temperature-controlled trips for food, beverages, pharmaceuticals, and other heat-sensitive cargo.
How do I book a trip?
Open Book Transport, enter your contact details, pickup and delivery, trip date, and refrigerated vehicle type, then submit. You receive a trip reference for follow-up. The full walkthrough is on the How to book page.
Can I track my shipment?
Yes. On Track Shipment, enter the trip reference and the mobile number registered on the request. The live map appears once the driver starts the trip.
How long until confirmation?
Usually within business hours — 9:00 AM to 9:00 PM Cairo time. Operations will contact you to confirm and assign the vehicle and driver.
Do I need an account?
No. You can book directly from the website without registering. Creating an account is optional if you want to manage trips and invoices from the client portal.
What details are required to submit a request?
Full name, an Egyptian mobile number, email, pickup location, delivery location, trip date, and refrigerated vehicle type. Notes are optional for temperature or pickup instructions.
Can I add more than one delivery location?
Yes. You can add extra delivery stops on the same request, up to 5 locations.
Can I pin the location on the map?
Yes. In the booking form you can choose governorate then region, or pin pickup and delivery directly on the map.
Is the displayed price final?
The amount shown is an initial quote based on destination and vehicle type. Customer service confirms it when they contact you. If no automatic price appears, operations review the request and confirm the price manually.
When do I pay a deposit?
Only if a booking deposit is enabled for your trip. In that case you are taken to a secure payment gateway, and the trip is not confirmed until payment succeeds.
Which refrigerated vehicle types are available?
Available types appear in the vehicle list on the booking form, such as refrigerated tank, jumbo, and freezer trucks depending on availability. Types that are not currently available are marked coming soon and cannot be selected.
Can I book for the same day?
Yes. The trip date accepts today or a later date. Final timing is confirmed by operations based on the right vehicle being available.
Do you cover all governorates?
Yes within the destinations listed on the booking form. Choose a governorate then region for pickup and delivery. A route price appears automatically when the destination is in the pricing table.
How do I get a trip reference?
After you submit the request, a clear trip number is issued. Save it — you will need it with your mobile number on the tracking page. If a deposit is required, confirmation completes after successful payment.
When does the tracking map appear?
Trip details are available after booking. The live map appears once the driver starts the trip and stays available through delivery.
Is there a mobile app?
Yes. An Android client app is available to follow trips and book, and a driver app handles trip operations and GPS. Download links appear at the bottom of the site when they are published.
Why create an account?
From the client portal you can follow your trips, review booking history, and access dues or invoices when available. Booking itself also works without an account.
How do you protect the cold chain during transport?
We use equipped refrigerated vehicles and keep the required temperature throughout the trip, with GPS tracking from start to delivery under our service-level commitments.
What if the trip is delayed or I need to escalate?
Contact operations from the Contact us page during support hours. Active trips have a 24/7 emergency line, and the full commitments are listed on the Service Level Agreement page.
How can I contact you?
Use the Contact us page to send the form, WhatsApp, call, or the social channels shown on the site. Support replies during business hours, with follow-up for active trips.